Industrial Scales

MWS offers flexible payment options to suit different business requirements:

Standard Payment Terms:

Established Business Clients:

• 30-day payment terms upon approval of credit application
• Net monthly account for regular service contracts
• Purchase orders accepted

New Clients:

• Pro forma payment (typically 50% deposit, 50% on completion)
• Payment on delivery for smaller orders
• Credit terms available after initial transaction and credit check

Large Capital Projects:

• Stage payments aligned with project milestones
• Deposit on order, progress payments during manufacture, final payment on commissioning
• Negotiable terms for significant investments

Financing & Leasing:

Equipment Leasing:

• Operating leases available through finance partners
• Spreads cost over equipment lifetime
• Preserves capital for other business investments
• May offer tax advantages (consult your accountant)

Hire Purchase:

• Own equipment at end of agreement
• Fixed monthly payments
• VAT can often be reclaimed upfront

Rental Options:

• Short-term rental for temporary needs
• Trial before purchase for some equipment types
• Particularly applicable to axle weigh pads and vehicle weighing equipment

Service Contracts:

• Annual or quarterly payment options for ongoing calibration and maintenance
• Budgeted annual costs rather than unpredictable repair expenses

Payment Methods:

• Bank transfer (BACS/CHAPS)
• Credit/debit card (for smaller amounts)
• Purchase orders from approved accounts
• Cash/cheque (though electronic payment preferred)

VAT: All prices subject to UK VAT at the prevailing rate.

Currency: All transactions in GBP (£).

Financial Discussions: We understand that capital equipment purchases require financial planning. Our sales team can discuss flexible arrangements tailored to your business circumstances.

Get a Quote: Contact us at 0845 260 2602 to discuss your project and appropriate payment arrangements. All quotations clearly state payment terms and conditions.

Standard Traceable Calibration (ISO 9001):

• Traceable to national standards
• Suitable for internal quality control
• Meets most general industrial requirements
• More cost-effective option
• Certificate shows calibration results
• Adequate for non-regulated industries

UKAS Calibration (ISO/IEC 17025):

• Highest level of independent accreditation
• Required for regulated industries (pharmaceutical, healthcare, some food applications)
• Provides global recognition and acceptance
• Includes detailed measurement uncertainty analysis
• Stricter documentation and traceability requirements
• May be required by customers, auditors, or regulatory bodies
• Essential for legal metrology and trade-approved equipment
• Provides an uncertainty of measurement budget

Which do you need?

If you’re unsure, our service team can advise based on your industry, application, and any regulatory requirements you must meet. Many clients use UKAS calibration for critical scales and standard calibration for general process equipment to balance cost with compliance.

Yes. MWS offers free, no-obligation site surveys and consultations for clients considering weighing equipment or system upgrades.

What’s Included in a Site Survey:

Physical Assessment:

• Measurement of available space
• Floor loading and structural assessment
• Access for installation and maintenance
• Power supply and environmental factors
• Integration points with existing equipment

Application Review:

• Understanding your weighing processes
• Identifying bottlenecks or inefficiencies
• Discussing accuracy and capacity requirements
• Regulatory compliance needs assessment

Technical Consultation:

• Review of options and alternatives
• Discussion of custom vs. standard solutions
• Integration with existing systems (ERP, WMS, PLCs)
• Scalability for future growth

Recommendation & Quotation:

• Specific equipment recommendations
• Project timeline estimates
• Formal written quotation
• Return on investment discussion

When to Request a Site Survey:

New Equipment: When standard product specifications don’t fully address your needs, or you’re unsure which solution is best.

System Upgrades: When replacing or upgrading existing equipment to ensure compatibility and optimal performance.

Complex Projects: Any custom design, multi-scale system, or integration project benefits from on-site assessment.

Compliance Projects: When you need to ensure equipment meets regulatory requirements for your industry.

No Obligation: Site surveys are provided free with no obligation to purchase. We believe informed clients make better decisions, and we’re happy to invest time in understanding your needs properly.

How to Request:

• Phone: 0845 260 2602
• Website: Complete our contact form indicating you’d like a site survey
• Email: Provide basic details about your project

Typical Timeline: Site surveys can usually be arranged within 1-2 weeks of your request, depending on location and scheduling.

Arranging service is straightforward:

Step 1: Contact Us

• Phone: 0845 260 2602 (local rate, UK-wide)
• Email: Through our website contact form
• Client Portal: Existing clients can book through our online portal

Step 2: Provide Equipment Details

• Equipment type and manufacturer
• Model number and serial number (if available)
• Location of equipment
• Nature of issue (for repairs) or last calibration date
• Any specific requirements (UKAS calibration, urgent service, etc.)

Step 3: Schedule Service Visit

• We’ll provide available appointment dates
• Service can often be scheduled within 5-10 working days
• Expedited service available for urgent situations
• We work around your production schedules to minimize disruption

Step 4: On-Site Service

• Engineer arrives with necessary equipment and test weights
• Calibration or repair conducted at your facility
• Minimal downtime—most calibrations completed in 1-2 hours
• Certificates issued immediately (or posted for UKAS calibration)

Yes. MWS provides comprehensive installation and training services to ensure your weighing equipment is properly commissioned and your staff can operate it effectively.

Installation Services:

Standard Installation:

• Equipment positioning and leveling
• Connection to power supplies
• Initial calibration and testing
• System verification
• Documentation handover

Complex Installation:

• Integration with existing production systems
• Software installation and configuration
• Connection to your network/ERP systems
• Multi-scale systems coordination
• Coordination with other trades (electricians, builders)

Specialized Installation:

• Pharmaceutical/Healthcare: IQ/OQ/PQ validation support
• ATEX environments: Certified installation in hazardous areas
• Hygienic environments: Washdown system integration
• Vehicle weighing: Civil works coordination for weighbridges and pit scales

Training Services:

Operator Training:

• Basic operation and weighing procedures
• Daily checks and maintenance
• Troubleshooting common issues
• Safety procedures

Advanced Training:

• Software functionality for complex systems
• Recipe formulation and batching systems
• Data management and reporting
• Integration with production workflows

Maintenance Training:

• In-house calibration procedures
• Routine maintenance tasks
• When to call for service support

Training Format:

• On-site at your facility
• Hands-on with your actual equipment
• Customized to your specific application
• Documentation and user manuals provided
• Follow-up support available

Validation Support (Pharmaceutical): For clients requiring formal validation, we provide:

• Installation Qualification (IQ)
• Operational Qualification (OQ)
• Performance Qualification (PQ)
• Full documentation for regulatory compliance

Cost: Installation and training are typically included in equipment purchase for standard setups. Complex installations and extensive training programs are quoted separately.

MWS follows a structured approach to custom weighing projects:

Phase 1: Consultation & Site Survey (1-2 weeks)

• Initial discussion of requirements
• Site visit to assess space, environment, and integration needs
• Review of technical specifications
• Discussion of budget and timeline expectations

Phase 2: Design & Quotation (1-3 weeks)

• Engineering team creates detailed design drawings
• Specification of components and materials
• Software requirements definition (if applicable)
• Formal quotation with project timeline
• Client review and approval

Phase 3: Manufacturing (4-12 weeks) Timeline varies significantly based on project complexity

• Simple custom dimensions: 4-6 weeks
• Standard custom systems: 6-8 weeks
• Complex integrated solutions: 10-12 weeks
• Large-scale projects with software: 12+ weeks

Phase 4: Factory Testing (1 week)

• Quality control checks
• Load testing and calibration
• Software testing (if applicable)
• Client factory acceptance testing (optional)

Phase 5: Installation & Commissioning (1-2 weeks)

• Delivery and installation at your site
• Final calibration and testing
• System integration with existing equipment
• Staff training
• Documentation handover

Total Typical Timeline:

• Simple custom project: 6-10 weeks from order to completion
• Standard custom system: 8-14 weeks
• Complex integrated solution: 12-20 weeks

Factors Affecting Timeline:

• Complexity of design
• Availability of specialized components
• Software development requirements
• Site preparation by client
• Coordination with other contractors

Project Management: We assign a dedicated project manager who coordinates everything from design through commissioning, keeping you informed at every stage.

Urgent Projects: We can expedite critical projects when necessary. Discuss your timeline requirements during the initial consultation.

Yes. Custom design is one of MWS’s core strengths. Our in-house manufacturing facility in Leicester allows us to create bespoke weighing solutions tailored to your exact requirements.

Custom Capabilities:

Tailored Dimensions:

• Non-standard platform sizes to fit your space
• Custom heights for loading requirements
• Specialized shapes for unique products

Application-Specific Design:

• Integration with existing production lines
• Hygienic designs for food and pharmaceutical environments
• Extreme environment solutions (temperature, corrosion, hazardous areas)
• Multi-scale systems with centralized control

Industry Solutions:

• Vehicle weighing systems for unique site configurations
• Overhead weighing for meat and fish processing
• Silo and tank weighing with custom mounting
• Conveyor integration for production lines
• Recipe formulation systems with multiple scales

Software Integration:

• Custom data management solutions
• Integration with your ERP or WMS systems
• Automated batching and process control
• Traceability and reporting systems

To provide an accurate recommendation and quotation, our team needs to understand:

Application Details:

• What are you weighing? (pallets, IBCs, ingredients, products, vehicles, etc.)
• What is your typical weighing range? (minimum and maximum weights)
• What accuracy/resolution do you require?
• How frequently will you use the scale?

Environmental Factors:

• Indoor or outdoor installation?
• Temperature range in the operating environment
• Exposure to moisture, chemicals, or washdown procedures
• Is it a hazardous area requiring ATEX certification?

Physical Requirements:

• Available space for the scale (dimensions)
• Loading method (forklift, pallet truck, manual, crane)
• Pit-mounted or surface-mounted preference?
• Floor loading capacity (especially for heavy-duty applications)

Integration Needs:

• Do you need data connectivity to existing systems (ERP, WMS)?
• Printer requirements for labels or receipts
• Software for data logging, batching, or process control
• Any industry-specific compliance requirements

Regulatory Compliance:

• Trade-approved equipment required?
• UKAS calibration necessary?
• Industry-specific standards (food safety, pharmaceutical GMP)?

• MWS provides service and support across mainland United Kingdom, with offices strategically located to serve clients nationwide:
• Primary Coverage:
  • North England (Durham Service Centre): County Durham, Tyne and Wear, Northumberland, Cumbria, North Yorkshire, Lancashire, Greater Manchester, Merseyside, West Yorkshire, South Yorkshire, East Yorkshire
  • Midlands (Leicester Head Office): Leicestershire, Nottinghamshire, Derbyshire, Lincolnshire, Warwickshire, West Midlands, East Midlands, Staffordshire

Extended Coverage: South England, Scotland, Wales – all serviced by our nationwide field team

MWS operates comprehensive service coverage across mainland United Kingdom, with particular strength in North England through our dedicated regional service center.

Service Locations:

Head Office & Manufacturing (Leicestershire): Unit 6, Meer End, Birstall, Leicester LE4 3EH

North East Service Centre (Durham): Unit I, Spey House, Mandale Park, Belmont Industrial Estate, Durham DH1 1TH

• Dedicated to serving North England clients
• Local engineers for faster response times
• Reduced travel costs compared to distant suppliers

Nationwide Coverage: Our field-based service team operates across the entire UK mainland, ensuring consistent support regardless of your location.

Service Delivery:

• On-site calibration at your facility to minimize downtime
• Scheduled maintenance visits to fit your production calendar
• Emergency repair callouts when unexpected issues arise
• Installation and commissioning of new equipment
• Training for your staff on-site

Response Times:

• Standard service: Typically within 5-10 working days
• Priority contracts: Faster response for critical equipment
• Emergency service: Available for urgent situations

MWS provides service and repair support for a wide range of scale manufacturers, not just our own equipment. Our field-based service team can support:

Weighing Equipment Types:

• Industrial platform scales and floor scales
• Laboratory balances (various brands)
• Weighbridges and vehicle weighing systems
• Bench scales and checkweighers
• Pallet truck scales
• Overhead track scales
• Silo, tank, and vessel weighing systems
• Product inspection equipment (checkweighers, metal detectors)

Multi-Manufacturer Support: While we can’t list every brand we service (as the range is extensive), our technicians are trained to work with most major weighing equipment manufacturers. We carry a comprehensive range of spare parts and can source components for legacy equipment.

Yes. MWS designs and manufactures a range of industrial scales at our manufacturing center in Leicester, proudly carrying the Made in Britain certification.

British-Made Product Range:

• Bench platform scales (including the SALUS series)
• Floor scales (above and below surface mounting)
• Drive-through scales
• Gas-lift platforms for hygiene applications
• IBC scales and portable weighing solutions
• Custom-designed weighing systems

Case Studies Available: Visit our website’s case studies section to see real-world applications including:

• Brewing, distilling, and soft drinks operations
• Food manufacturing facilities
• Meat, fish, and dairy processors
• Pharmaceutical and healthcare environments
• Paint, inks, and adhesives manufacturers
• Transport and logistics operations
• Waste and recycling centers

MWS British-Made Scales: Our bench and floor scales manufactured in Leicester are built with industrial-grade stainless steel construction and backed by a lifetime structural guarantee. With proper maintenance and calibration, these scales can operate reliably for 15-20+ years.

Durability Features:

• Stainless steel construction: Corrosion-resistant, suitable for food, pharmaceutical, and washdown environments
• Industrial-grade load cells: From leading manufacturers like Flintec, designed for millions of weighing cycles
• IP68 ratings available: Full protection against dust and prolonged water immersion
• Robust design: Built to withstand harsh industrial environments, heavy usage, and demanding applications

Factors Affecting Lifespan:

• Operating environment (indoor vs. outdoor, temperature extremes, chemical exposure)
• Load frequency and whether scales are used within their capacity ratings
• Maintenance regime and calibration schedule
• Proper installation and handling

Maximizing Scale Life:

• Regular calibration maintains accuracy and identifies issues early
• Proper cleaning and maintenance (especially in food and pharmaceutical applications)
• Prompt repairs when needed
• Using scales within their rated capacity

1. Do you offer a warranty on industrial scales?

British-Made Scales:

• Lifetime structural guarantee on the scale platform and framework for bench and floor scales manufactured in our Leicester facility
• Standard manufacturer’s warranty on electronic components (typically 1-2 years)

Distributed Equipment:

• Warranty terms vary by manufacturer for equipment we distribute (laboratory balances, product inspection systems, etc.)
• Full details provided at point of quotation

What’s Covered:

• Manufacturing defects and workmanship issues
• Structural integrity of British-made scale platforms
• Electronic component failures within warranty period

What’s Not Covered:

• Normal wear and tear on load cells and components
• Damage from misuse, overloading, or accidents
• Lack of proper calibration and maintenance
• Environmental damage (unless scale is rated for that environment)

Post-Warranty Support: Our nationwide service team provides ongoing support long after warranty expires, with:

• Competitive repair rates
• Quick turnaround times
• Genuine replacement parts
• Service contracts available

Manufacturing Quality & Origin:

• Are scales designed and built in the UK or imported?
• What materials are used (stainless steel vs. mild steel)?
• Do they offer structural guarantees?

Accreditation & Compliance:

• UKAS accreditation for calibration services
• Industry-specific certifications (ATEX for hazardous areas)
• Trade approval capabilities if you need legal metrology compliance

Service Network:

• Do they have local service engineers (particularly important in North England)?
• Response times for repairs and calibration
• Multi-manufacturer support or just their own equipment
• Out-of-hours and emergency service availability

Technical Capabilities:

• Ability to design custom solutions
• Software integration with your existing systems
• Range of products (can one supplier meet all your weighing needs?)

Total Cost of Ownership:

• Not just purchase price, but calibration, maintenance, and longevity
• Warranty terms and what’s actually covered
• Availability of spare parts

Industry Experience:

• Do they understand your specific sector’s requirements?
• Can they provide relevant case studies and references?
• Do they offer consultative support, not just sales?

British Manufacturing Excellence: MWS designs and manufactures industrial scales in our Leicester facility, providing quality control and customization capabilities that imported equipment can’t match. Our scales are built to last, backed by a lifetime structural guarantee.

Comprehensive Service:Unlike suppliers who only sell equipment, MWS provides complete lifecycle support:
UKAS-accredited calibration (ISO/IEC 17025:2017)
Nationwide repair and maintenance by our dedicated service teams
Installation and training
Multi-manufacturer support (we service equipment from other brands too)

Industry Expertise: With decades of experience, we understand the specific challenges of your sector. We’re not selling generic scales—we’re providing solutions for brewing, pharmaceutical, food manufacturing, and other industries with unique requirements.

Technical Innovation: We offer integrated weighing software, custom designs, and solutions that connect to your existing systems, making us a technology partner, not just an equipment supplier.

Expanded Calibration Services: We now calibrate test, measurement, and process equipment beyond weighing—reducing your service providers and downtime.

Accreditations You Can Trust: UKAS accredited, UK Weighing Federation member, Made in Britain certified, and Safe Contractor approved.

Trade-approved scales are legally required when you use weighing equipment for:

Selling goods by weight to the public or businesses:

Retail food sales
Wholesale food distribution
Pharmaceutical dispensing
Precious metals and jewelry
Waste & Recycilng
Any transaction where price is determined by weight

Legal Requirements:

Equipment must be CE-M (MID) marked or have UK conformity marking
Must undergo initial verification before use in trade
Requires regular inspection and re-verification (typically annually)
Must display clear weight readings visible to all parties
Scales must have capacity and accuracy appropriate to goods being weighed

Penalties for Non-Compliance:

Trading Standards can prosecute businesses using unapproved or inaccurate scales
Fines and potential business closure for serious violations/
Reputational damage and loss of customer trust

MWS can supply trade-approved scales and ensure they meet all legal metrology requirements. Our calibration services include verification suitable for trade use, and we can guide you through the compliance process to ensure your weighing operations meet all UK legal requirements.

You need ATEX-certified weighing equipment if you operate in environments where explosive atmospheres may occur. This includes:

Industries that typically require ATEX scales:

Paint, inks, and adhesives manufacturing
Pharmaceutical production (certain processes)
Chemical processing facilities
Distilleries and brewing operations (where alcohol vapors are present)
Petrochemical and fuel storage areas
Facilities handling fine combustible dusts

ATEX Zones:

Zone 0/20: Explosive atmosphere present continuously (ATEX equipment mandatory)
Zone 1/21: Explosive atmosphere likely during normal operation (ATEX required)
Zone 2/22: Explosive atmosphere unlikely or only briefly present (ATEX recommended)

MWS manufactures and supplies a full range of ATEX-certified scales including floor scales, bench scales, mobile scales, and pallet scales, along with intrinsically safe terminals and load cells suitable for Zone 1/21 and Zone 2/22 areas.

If you’re unsure whether your facility requires ATEX equipment, we can conduct a site assessment to determine the classification of your weighing areas and recommend appropriate solutions.

Routine Schedule:

• At least annually for most industrial applications
• Every 6 months for trade-approved scales used for selling goods by weight
• Quarterly or monthly for pharmaceutical and laboratory balances with critical accuracy requirements

Immediate Calibration Needed When:

• Scales are newly installed or relocated
• After any repair or maintenance work
• Following a significant impact or damage
• If you notice weighing inconsistencies or errors
• When audits or inspections identify concerns
• Before critical production runs

Industry-Specific Requirements:

• Food manufacturing: Often requires calibration aligned with HACCP procedures
• Pharmaceutical: May require daily verification checks plus periodic formal calibration
• Trade use: Legal metrology regulations mandate regular inspection

MWS offers flexible calibration service contracts to ensure your equipment remains compliant and accurate. Our nationwide service team can work around your production schedules to minimise downtime.

ISO 9001:2015 is a quality management system standard that demonstrates MWS maintains consistent quality in our processes, from manufacturing to service delivery. When we provide ISO 9001 calibration, you receive fully traceable certification that meets quality management requirements.

UKAS ISO/IEC 17025:2017 is the gold standard for calibration services. This accreditation demonstrates that MWS has been independently assessed and proven competent to carry out specific calibration activities to the highest technical standards. UKAS (United Kingdom Accreditation Service) accreditation means:

• Your calibration is traceable to national and international standards
• Results are recognised globally
• The calibration meets the most stringent regulatory requirements
• You receive the highest level of measurement confidence
• You will have a declaration of the “Uncertainty of Measurement”

For industries with strict compliance requirements (pharmaceutical, healthcare, food manufacturing), UKAS calibration is often mandatory. For general industrial applications, ISO 9001 traceable calibration may be sufficient. Our service team can advise which level of calibration your operation requires.

The required accuracy depends on your specific application and industry regulations:

• High Precision (Laboratory): Pharmaceutical and healthcare applications typically require ultra-micro balances with accuracy to 7 decimal places for formulation and quality control.
• Trade Approved: If you’re selling products by weight (food manufacturing, retail), you’ll need trade-approved scales that meet legal metrology requirements.
• Process Control: Manufacturing applications like batch weighing and recipe formulation need accuracy suited to your tolerance levels, typically ranging from ±0.01% to ±0.1%.
• General Industrial: Applications like waste management or logistics may require less precision but need durability and reliability.

Our team can assess your specific requirements, including regulatory compliance needs, production tolerances, and environmental factors, to recommend the appropriate accuracy level for your application.

MWS offers a comprehensive range of industrial weighing solutions tailored to specific industries. Depending on your sector, you may need:

• Bench scales for portion control and check weighing in food manufacturing
• Floor scales (above or below surface) for pallet and IBC weighing in brewing, distilling, and pharmaceutical applications
• Vehicle weighing systems including weighbridges and portable axle pads for transport, logistics, and waste management
• Laboratory balances (up to 7 decimal places) for pharmaceutical and healthcare precision requirements
• ATEX-certified scales for hazardous environments in paint, inks, and adhesives manufacturing
• Overhead track scales for meat processing operations, such as abattoirs and commercial retail butchers
• Belt weighers for continuous conveyor weighing in production environments

We work with clients across Brewing, Distilling & Soft Drinks, Food Manufacturing, Meat, Fish & Dairy, Pharmaceutical & Healthcare, Paint, Inks & Adhesives, Transport & Logistics, and Waste & Recycling industries. Contact us to discuss which solution best fits your specific application.