Meet our Service team

As a small company with a reputation for excellent customer service, we take real pride in selecting the best engineers in the industry, as well as training the next generation of engineers through our apprenticeship program. Our engineers have decades of experience between them and are always here to help – whether you have a technical question or just need some advice.

  • Paul Cooke

    QHSE Manager

    Paul Cooke has been with MWS since 2005, he is a valued senior manager with over 25 years’ experience in the industry. Paul ensures the Quality and H&S aspect of MWS runs smoothly.

  • Gary Pook

    Service Manager

    Gary joined MWS in March 2019, starting in the weighing industry in 2001 he has a wealth of knowledge when it comes to service and support of customers.

  • Ian Farnsworth

    Industrial Sytems Manager

    Ian manages the delivery of industrial systems from installation and ongoing site support.

  • Krish Patel

    Service Engineer

    Krish has been with MWS for over 7 years and is one of our leading calibration engineers. Krish is known for his thoroughness and completion of client work on time, as well as being calm and focused regardless of the situation.

  • Darren Bowering

    Darren Bowering

    Service Engineer

    Darren is an experienced weighing scale engineer having been in the industry for over 10 years. He works closely with Krish on calibrations visits and also covers call outs and technical issues on site when required.

  • Steven Bowles

    Steven Bowles

    Service Engineer

    Steven comes to MWS with over 15 years of experience in the weighing industry, Steven works from our North East service centre in County Durham

  • John Davison

    John Davison

    Service Engineer

    John joined MWS in September 2020, he operates from our North East Service Centre alongside Steven Bowles and James Nattrass. John is an experienced engineer with high competence in UKAS calibrations.

  • Karl Stevens

    Service Engineer

    Karl has moved across internally to support the growing service business, he will be attending site and carrying out calibrations and minor breakdowns.

  • James Nattrass

    James Nattrass

    Service Engineer

    James joins MWS to support the North East service team in UKAS calibrations, breakdowns and repairs. He will be working closely with Stevens Bowles at our Drum Industrial Estate office.

  • Harry Farnsworth

    Apprentice Service Engineer

    Harry is currently working towards his NVQ Level 2 in engineering, he works closely with the other service engineers and is a valued member of the team already.

  • Rachel Mills

    Rachel Mills

    Service Administrator

    Rachel works closely with the service manager to ensure service contracts are sent out and work is booked in for our clients. She also oversees all new weight enquiries and calibrations.