Meet our Service team

As a small company with a reputation for excellent customer service, we take real pride in selecting the best engineers in the industry, as well as training the next generation of engineers through our apprenticeship program. Our engineers have decades of experience between them and are always here to help – whether you have a technical question or just need some advice.

• 

  Gary Pook

  UK Service Manager

  Gary joined MWS in March 2019. Starting in the weighing industry in 2001, he has a wealth of knowledge when it comes to service and support of customers.

• 

  Ian Farnsworth

  Industrial Systems Manager

  Ian manages the delivery of industrial systems from installation and ongoing site support.

• 

  Steven Bowles

  Senior Service Engineer

  Steven comes to MWS with over 15 years of experience in the weighing industry. Steven works from our North East service centre in County Durham.

• 

  James Nattrass

  Senior Engineer

  James lives in the Midlands and supports our client calibrations and breakdowns.

• 

  John Davison

  Service Engineer

  John joined MWS in September 2020. He operates from our North East Service Centre alongside Steven Bowles and James Nattrass. John is an experienced engineer with high competence in UKAS calibrations.

• 

  Daniel Brown

  Workshop Engineer

  Daniel has recently moved to the UK from Jamaica where he worked in the weighing industry for nearly 20 years. He joins MWS as a workshop engineer looking after customer repairs and works closely with Harry.

• 

  Mohamed Trid

  Industrial Systems Engineer

  Joining MWS in 2022 as a Trainee Engineer, Med has a thirst for knowledge and is a fast learner.

• 

  Gerald Guy

  Service Engineer

  Gerald emigrated from Jamaica to the UK and joined the company mid 2022 under a sponsorship VISA, he has 6 years experience in industrial weighing.

• 

  Alex Elliott

  Service Engineer

  Alex joined as a trainee and works closely with James Nattrass, operating from the Midlands office he is carrying out routine calibrations.

• 

  Orville Cato

  Service Engineer

  Orville emigrated from Jamaica to the UK and joined the company in 2023, having previously worked as a scale service technician.

• 

  Harry Farnsworth

  Apprentice Service Engineer

  Harry is currently working towards his NVQ Level 3 in engineering. He works closely with the other service engineers and is a valued member of the team already.

• 

  Rachel Chadd

  Business Administrator

  Rachel joined MWS in July 2021 to support the service team alongside Darren and Gary. Rachel looks after spare parts and schedules weigh pad calibrations.

• 

  Kim Elliott

  Delivery Driver

  Kim joined MWS in 2022 and helps with deliveries and collections from suppliers and customers.