Meet our Service team

As a small company with a reputation for excellent customer service, we take real pride in selecting the best engineers in the industry, as well as training the next generation of engineers through our apprenticeship program. Our engineers have decades of experience between them and are always here to help – whether you have a technical question or just need some advice.

  • Gary Pook

    UK Service Manager

    Gary joined MWS in March 2019. Starting in the weighing industry in 2001, he has a wealth of knowledge when it comes to service and support of customers.

  • Steven Bowles

    Senior Service Engineer

    Steven comes to MWS with over 15 years of experience in the weighing industry. Steven works from our North East service centre in County Durham.

  • Gerald Guy

    Service Engineer

    Gerald emigrated from Jamaica to the UK and joined the company mid 2022 under a sponsorship VISA, he has 6 years experience in industrial weighing.

  • Ian Farnsworth

    Industrial Systems Manager

    Ian manages the delivery of industrial systems from installation and ongoing site support.

  • James Nattrass

    James Nattrass

    Senior Engineer

    James lives in the Midlands and supports our client calibrations and breakdowns.

  • John Davison

    John Davison

    Service Engineer

    John joined MWS in September 2020. He operates from our North East Service Centre alongside Steven Bowles and James Nattrass. John is an experienced engineer with high competence in UKAS calibrations.

  • Daniel Brown

    Daniel Brown

    Workshop Engineer

    Daniel has recently moved to the UK from Jamaica where he worked in the weighing industry for nearly 20 years. He joins MWS as a workshop engineer looking after customer repairs and works closely with Harry.

  • Mohamed Trid

    Industrial Systems Engineer

    Joining MWS in 2022 as a Trainee Engineer, Med has a thirst for knowledge and is a fast learner.

  • Alex Elliott

    Service Engineer

    Alex joined as a trainee and works closely with James Nattrass, operating from the Midlands office he is carrying out routine calibrations.

  • Orville Cato

    Service Engineer

    Orville emigrated from Jamaica to the UK and joined the company in 2023, having previously worked as a scale service technician.

  • Harry Farnsworth

    Service Engineer

    Harry has been part of the MWS team for four years. He works closely with the other service engineers and is a valued member of the service team.

  • Kim Elliott

    Delivery Driver

    Kim joined MWS in 2022 and helps with deliveries and collections from suppliers and customers.