Meet our Service team

As a small company with a reputation for excellent customer service, we take real pride in selecting the best engineers in the industry, as well as training the next generation of engineers through our apprenticeship program. Our engineers have decades of experience between them and are always here to help – whether you have a technical question or just need some advice.

  • Gary Pook

    Gary Pook

    UK Service Manager

    Gary joined MWS in March 2019. Starting in the weighing industry in 2001, he has a wealth of knowledge when it comes to service and support of customers.

  • Ian Farnsworth

    Ian Farnsworth

    Industrial Sytems Manager

    Ian manages the delivery of industrial systems from installation and ongoing site support.

  • Darren Bowering

    Darren Bowering

    Service Delivery Manager

    Darren is an experienced weighing scale engineer having been in the industry for over 18 years. Darren looks after the delivery of services to our clients, from contracts planning to emergency breakdown engineer deployment.

  • Steven Bowles

    Steven Bowles

    Senior Service Engineer

    Steven comes to MWS with over 15 years of experience in the weighing industry. Steven works from our North East service centre in County Durham.

  • John Davison

    Service Engineer

    John joined MWS in September 2020. He operates from our North East Service Centre alongside Steven Bowles and James Nattrass. John is an experienced engineer with high competence in UKAS calibrations.

  • Daniel Brown

    Daniel Brown

    Workshop Engineer

    Daniel has recently moved to the UK from Jamaica where he worked in the weighing industry for nearly 20 years. He joins MWS as a workshop engineer looking after customer repairs and works closely with Harry.

  • James Nattrass

    James Nattrass

    Service Engineer

    James lives in the Midlands and supports our client calibrations and breakdowns.

  • Mohamed Trid

    Industrial Systems Engineer

    Joining MWS in 2022 as a Trainee Engineer, Med has a thirst for knowledge and is a fast learner.

  • Gerald Guy

    Service Engineer

    Gerald emigrated from Jamaica to the UK and joined the company mid 2022 under a sponsorship VISA, he has 6 years experience in industrial weighing

  • Alex Elliott

    Service Engineer

    Alex joined as a trainee and works closely with James Nattrass, operating from the Midlands office he is carrying out routine calibrations

  • Harry Farnsworth

    Harry Farnsworth

    Apprentice Service Engineer

    Harry is currently working towards his NVQ Level 3 in engineering. He works closely with the other service engineers and is a valued member of the team already.

  • Rachel Chadd

    Rachel Chadd

    Business Administrator

    Rachel joined MWS in July 2021 to support the service team alongside Darren and Gary. Rachel looks after spare parts and schedules weigh pad calibrations

  • Kim Elliott

    Delivery Driver

    Kim joined MWS in 2022 and helps with deliveries and collections from suppliers and customers.