Meet our Service team

As a small company with a reputation for excellent customer service, we take real pride in selecting the best engineers in the industry, as well as training the next generation of engineers through our apprenticeship program. Our engineers have decades of experience between them and are always here to help – whether you have a technical question or just need some advice.

  • Gary Pook

    Gary Pook

    Service Manager

    Gary joined MWS in March 2019, starting in the weighing industry in 2001 he has a wealth of knowledge when it comes to service and support of customers.

  • Ian Farnsworth

    Ian Farnsworth

    Industrial Sytems Manager

    Ian manages the delivery of industrial systems from installation and ongoing site support.

  • Darren Bowering

    Darren Bowering

    Service Engineer

    Darren is an experienced weighing scale engineer having been in the industry for over 10 years. He works closely with Krish on calibrations visits and also covers call outs and technical issues on site when required.

  • Steven Bowles

    Steven Bowles

    Service Engineer

    Steven comes to MWS with over 15 years of experience in the weighing industry, Steven works from our North East service centre in County Durham

  • John Davison

    John Davison

    Service Engineer

    John joined MWS in September 2020, he operates from our North East Service Centre alongside Steven Bowles and James Nattrass. John is an experienced engineer with high competence in UKAS calibrations.

  • Daniel Brown

    Daniel Brown

    Workshop Engineer

    Daniel has recently moved to the UK from Jamaica where he worked in the weighing industry for nearly 20 years. He joins MWS as an workshop engineer looking after customer repairs and working closely with Harry.

  • James Nattrass

    James Nattrass

    Service Engineer

    James joins MWS to support the North East service team in UKAS calibrations, breakdowns and repairs. He will be working closely with Stevens Bowles at our Drum Industrial Estate office.

  • Craig Swinburne

    Service Engineer

    Craig has a strong background with a number of years of experience in weighing with a bias towards supporting our vehicle and process weighing clients.

  • Nick Bradbury

    Nick Bradbury

    Service Engineer

    Nick joined MWS in January 2022 as a field based service engineer, he will support the team carry out calibrations across the Midlands.

  • Harry Farnsworth

    Apprentice Service Engineer

    Harry is currently working towards his NVQ Level 2 in engineering, he works closely with the other service engineers and is a valued member of the team already.

  • Karen Spence

    Karen Spence

    Service Administrator

    Karen works closely with the service manager to ensure service contracts are sent out and work is booked in for our clients. She also oversees all new weight enquiries and calibrations.

  • Rachel Chadd

    Business Administrator

    Rachel joined MWS in July 2021 to support the service team alongside Karen and Gary