Meet our Service team

As a small company with a reputation for excellent customer service, we take real pride in selecting the best engineers in the industry, as well as training the next generation of engineers through our apprenticeship program. Our engineers have decades of experience between them and are always here to help – whether you have a technical question or just need some advice.

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  Gary Pook

  UK Service Manager

  Gary joined MWS in March 2019, starting in the weighing industry in 2001 he has a wealth of knowledge when it comes to service and support of customers.

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  Ian Farnsworth

  Industrial Sytems Manager

  Ian manages the delivery of industrial systems from installation and ongoing site support.

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  Darren Bowering

  Service Delivery Manager

  Darren is an experienced weighing scale engineer having been in the industry for over 18years. Darren looks after the delivery of services to our clients, from contracts planning to emergency breakdown engineer deployment.

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  Steven Bowles

  Senior Service Engineer

  Steven comes to MWS with over 15 years of experience in the weighing industry, Steven works from our North East service centre in County Durham.

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  John Davison

  Service Engineer

  John joined MWS in September 2020, he operates from our North East Service Centre alongside Steven Bowles and James Nattrass. John is an experienced engineer with high competence in UKAS calibrations.

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  Craig Simmonds

  Service Engineer

  Craig is an experienced engineer with a background in metrology and calibration, a hugely likeable member of team who is always smiling. He has earned the nickname “Super Craig” which describes him well.

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  Daniel Brown

  Workshop Engineer

  Daniel has recently moved to the UK from Jamaica where he worked in the weighing industry for nearly 20 years. He joins MWS as an workshop engineer looking after customer repairs and working closely with Harry.

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  James Nattrass

  Service Engineer

  James lives in the Midlands and works closely with Craig supporting our client calibrations and breakdowns.

• Mohammed Trid

  Trainee Engineer

  Med joined MWS in 2022, he has a thirst for knowledge and is a fast learner. Med is well liked by all of the team and he gets stuck into every job he’s been given.

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  Harry Farnsworth

  Apprentice Service Engineer

  Harry is currently working towards his NVQ Level 3 in engineering, he works closely with the other service engineers and is a valued member of the team already.

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  Rachel Chadd

  Business Administrator

  Rachel joined MWS in July 2021 to support the service team alongside Darren and Gary. Rachel looks after spare parts and schedules weigh pad calibrations