From Grain to Bowl: Behind the Scenes of Weetabix’s Precision Manufacturing Process
We talked with Michael Bass, Quality Improvement Manager at Weetabix, about his role and the part MWS plays in keeping their operations running.
Michael is a man who knows how to get things done. With over 15 years of experience in the food manufacturing industry, he has held various positions in research and development, manufacturing, learning and development, projects and quality control and assurance. He is driven to see things through and is always looking for ways to improve efficiency and effectiveness. He believes that good processes and procedures are key to success. Michael loves his job and takes great pride in delivering high quality breakfast cereals that are high in fibre, low in sugar, taste great and are good for you.
According to Michael, weighing and calibration is a challenge for Weetabix because it’s not just a legal requirement. If their products are not weighed correctly, it can have an impact on the quality of their products, which could lead to customer complaints or even legal action.
Michael understands that weighing and calibration is a complex process. He therefore leaves it to be carried out by trained personnel at MWS. In fact MWS supports Weetabix by guaranteeing the correct procedures are in place for effective and correct execution of weighing and calibration, ensuring any potential errors are rectified beforehand. By having these precautions in place, Weetabix has kept any risk associated with weighing and calibration to an absolute minimum.
When businesses use weighing machines to calibrate their products, they expect a high level of precision. If it turns out that they’re partnering with an unreliable calibration company, this can have a knock-on effect on the business itself. Poorly calibrated machines can lead to a big reduction in product quality, decreased productivity, and ensuing customer service issues. In the long run, this can damage both the business’s reputation and the bottom line. It’s therefore vital to choose a reputable calibration company to partner with to ensure your business continues to run smoothly.
Michael had this to say about Weetabix’s partnership with MWS:
“Micro Weighing Solutions has been a great partner to work with. They are always available to answer questions and provide support. They have a team of experts who are able to provide sound advice and solid recommendations. In addition, they offer a wide range of products that are designed to meet the specific needs of our business. We have worked with MWS for several years and have always been impressed with their level of service and commitment to customer satisfaction, far beyond a transactional relationship.
MWS are always available when we need them and their solutions have helped us to increase our overall efficiency levels. The delivery of their latest technology has been invaluable in helping us to manage our data more effectively. We know that we can rely on MWS to provide us with the ideal solutions for our business, even if it means that they make less money from the new solution. Their commitment to providing the best possible service is why we continue to work with them and why we recommend them to others who are looking for a reliable and trustworthy partner.
Having worked with MWS for a number of years, we have come to appreciate the company’s commitment to teamwork. Their employees genuinely seem to care about helping each other, and this shows in their interactions with clients. We have never felt like we are being passed around from person to person. If someone does not know the answer to our question, they will find out from a colleague and provide us with an update. This level of communication and collaboration is refreshing, and it makes working with MWS a pleasure. We know that we can rely on them to provide professional, high-quality service every time we reach out to them.”